Refund Policy

We strive to provide high-quality subscription services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refunds may be issued under the following conditions:

• Service Not Delivered — Account credentials not provided within 48 hours of payment confirmation
• Non-Functional Service — Subscription does not work as described and cannot be resolved within 72 hours
• Duplicate Payment — Accidentally charged multiple times for the same service
• Wrong Service — Received access to a different service than ordered

Refunds will not be issued in the following cases:

• Change of Mind — After credentials have been delivered and service is functional
• User Error — Incorrect usage, forgotten passwords, or failure to follow setup instructions
• Third-Party Issues — Service interruptions caused by the original provider
• Partial Usage — After you have used the service for any period of time
• Account Sharing Violations — Account suspended due to terms violations
• Regional Restrictions — Service not available in your region (verify before purchase)

Submit your request within these timeframes:

Late requests are reviewed case-by-case but not guaranteed.

Follow these steps:

1. 1Contact our support team via WhatsApp, Telegram, or Email
2. 2Provide your order number and payment confirmation
3. 3Explain the reason for your refund request
4. 4Include any relevant screenshots or evidence
5. 5We'll review and process eligible refunds same-day

Once your refund request is approved:

• Processed almost instantly for errors, or same-day for other cases
• Issued to your original payment method (Whish Money or Crypto)
• Confirmation sent via WhatsApp once processed
• Subscription access revoked upon refund approval

In certain situations, partial refunds may be offered at our discretion. This typically applies when a service was functional for part of the subscription period but experienced issues later. The refund amount will be prorated based on the unused portion.

As an alternative to refunds, we may offer:

• Account Replacement — New credentials if current ones aren't working
• Service Credit — Store credit for future purchases
• Alternative Service — A different subscription of similar value

You may cancel at any time to prevent future charges. Refunds for the current billing period are only issued if they meet the eligibility criteria above. Submit cancellation requests at least 48 hours before renewal.

If you disagree with a refund decision, you may request a review by our management team. Provide additional information or evidence to support your case. Final decisions are made within 7 business days.

For questions or to initiate a refund request: